Return & Refund policy
Last updated: 19/04/2023
Studio Keyframe specializes in providing high-quality oil paintings and explainer videos to clients across the globe. Our team of skilled artists and video production experts is passionate about bringing your ideas to life in the most creative and innovative ways possible.
You can contact us by email at hello@studiokeyframe.com or by mail at 53-B, Rajpur Road, Dehradun, Uttarakhand 248001, India.
These legal terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Studio Keyframe, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these legal terms.
We reserve the right, in our sole discretion, to make changes or modifications to these Legal terms from time to time. We will alert you about any changes by updating the "Last updated" date of these legal terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal terms to stay informed of updates.
Minor Corrections
We understand that minor corrections may be necessary to ensure that the product meets your expectations. In such cases, we offer free corrections to the product. We will work with you until the product is satisfactory.
Full redo
If you are not happy with the product and feel that it needs to be redone, we offer a free redo. We want you to be satisfied with your purchase and will work with you to ensure that the product meets your expectations.
80% refund
If you are not satisfied with the product and would like to return it, we offer an 80% refund. This refund will be issued after we receive the product and confirm that it is in its original condition.
Conditions for Returns & Refunds
-
The product must be in its original condition, with no signs of use or damage.
-
The product must be returned or exchanged within 15 days from the date of delivery.
-
The customer is responsible for shipping costs for returned products.
If you have any questions or concerns about our Returns and Refunds Policy, please contact us. We are here to help you in any way we can.
Contact us
In order to resolve a complaint regarding the Services or to receive further information regarding use of the services, please contact us at:
​
Studio Keyframe
53-B, Rajpur Road
Dehradun, UK 248001
​
+911353144072